Service

General Terms and Conditions

The following General Terms and Conditions of Business apply when tickets are ordered or purchased for Bayer Arts & Culture events. The personal data of ticket purchasers will be collected, processed and used in an automated procedure in compliance with data protection law to the extent necessary for the performance of the contract. Bayer Arts & Culture reserves the right to make changes to the programme, dates, venue, cast and prices.

Purchase of Individual Tickets

According to § 312b para. 3 no. 6 BGB (German Civil Code), the provisions on distance contracts do not apply to contracts for services in the field of leisure activities. The ticket purchaser is therefore not entitled to a two-week right of cancellation.
Note: Please note that ticket sales are a service provided by DERTICKETSERVICE.DE GmbH & CO KG and are subject to their general terms and conditions.

Discounts on Single Tickets

Trainees and students over 18 years of age will receive tickets for all events outside the youth programme at a price of 5 € until they reach the age of 26. Students, people doing voluntary military service and people doing federal voluntary service up to 27 years of age, severely disabled people (60% and over) and holders of the "Leverkusen for All" ID card generally receive a 50% discount on individual tickets. Holders of reduced-price tickets are obliged to show their ID at the entrance without being asked.

Cloakroom (Erholungshaus)

Coats, umbrellas, large bags and similar bulky items may not be taken into the auditorium and must be left at the cloakroom. The cloakroom service is included in the ticket price. The visitor will receive a cloakroom ticket for this service. Valuables will not be kept in the cloakroom. Upon presentation of the cloakroom ticket, the staff is entitled to hand over the cloakroom items to the owner of the ticket without checking the entitlement. Bayer is only liable for loss of or damage to stored cloakroom items to the extent that the cloakroom personnel have violated their storage obligations intentionally or through gross negligence. Claims for loss of or damage to stored items are limited to an amount of € 1,500.00. Claims for compensation due to the loss of the contents of coats or bags etc. are limited to the amount of € 100.00 at the most. Damage to or loss of the cloakroom must be reported to the cloakroom personnel immediately and claims must be made in writing within 14 days of the performance. Later notifications are not possible.

Cloakroom in Other Venues

In certain circumstances, the price of cloakroom service at other venues is not included in the ticket price.

Admission

Admission to an event is only possible with a valid ticket. The presentation of an order confirmation or an invoice is not sufficient for this purpose.

Further Notes

Current Event Information

Current information will be sent free of charge on request.

Changes in dates and programmes as well as additional events will also be announced at www.kultur.bayer.de or shop.derticketservice.de/bayer-kultur. Changes at short notice will be published in the daily press and on kultur.bayer.de. A written notification to our customers will only be made in exceptional cases. If the venue is changed (e.g. transfer from the hall to the studio), the claim to the seat promised in the hall lapses. Instead, "free choice of seat" or the newly allocated seat will then generally apply.

Admission Tickets = Tickets VRS / VRR

For the events in Wuppertal and Leverkusen, your admission tickets are valid as tickets for all public transport services operated by the Rhine-Sieg (VRS) or Rhine-Ruhr (VRR) transport authority, provided they are printed on the ticket. For further information, please refer to the booking information of the respective event.

Late Entry / Late Admission

After the start of an event there is no longer any entitlement to the seat indicated on the ticket. Late admission can only be granted during a break in the event/applause.

Gift Vouchers from Bayer Arts & Culture

Gift vouchers in the form of admission tickets without price imprint can be purchased through the above-mentioned contacts. They are valid for up to 3 years.

Photography, Image and Sound Recordings

Photography with or without flash as well as any kind of sound or film recording is not permitted during concerts, theatre performances and events. Please make sure that mobile phones etc. are switched off.