If you would like to order tickets to individual events, please fill out the order form in the prospectus or use our online ticket service.
Orders for individual tickets will be processed at the start of the season in the order in which they are received - but after allocation of subscription tickets. Individual tickets can also be purchased from all KölnTicket advance ticket sales offices and from derticketservice.de. Ticket orders placed via culture.bayer.com or by phone or email are binding. If you choose to pay on receipt of your invoice, you must settle the invoice immediately on receipt. We charge a fee of €1 for processing invoices and sending admission tickets.
You bear the shipping risk from the point where Bayer Arts & Culture dispatches the tickets. If you do not receive the tickets, you must notify the ticket office within seven days.
Reserved tickets can be collected from the ticket office during opening hours (Monday to Thursday 11 a.m. to 4 p.m., Friday, 11 a.m. to 2 p.m.). Any collection dates specified by us when placing orders online via our website are subject to the ability to deliver the order as specified.
Reservation of title
Admission tickets remain the property of Bayer Arts & Culture until payment is received.
Admission tickets are sold exclusively to end-consumers. Commercial resale of tickets is only permitted with the explicit consent of Bayer Arts & Culture.
Trainees and schoolchildren aged 18 to 26 can obtain tickets for all events outside the young people's program for €5. Students, young people performing voluntary military service or community service (up to age 27), disabled persons (at least 60% disability) and “Leverkusen für alle” pass holders are generally entitled to a reduction of 50% on individual tickets. Proof of entitlement must be presented at the door.
The family ticket costs €20 and is valid for four people (max. two adults) attending an event from the children's program. At children's events in the Studio, the first four rows are to be left free for children.
Exchanging / returning tickets
Individual tickets and subscription cards can only be returned in exchange for vouchers. We charge a processing fee of €1.50. Tickets can only be exchanged up to 45 minutes before the event begins. Tickets can only be returned to Bayer Arts & Culture if the event is canceled. In this case, tickets can be returned up to four weeks after the date of the event. Tickets purchased using a voucher may not be returned.
Prices, price changes and shipping costs
All prices include VAT where applicable. We reserve the right to alter prices. Shipping costs: For orders with payment on receipt of an invoice or delivery of tickets by post, we charge a fee of €1 per ticket.
If you order tickets, you can choose to pay by direct debt from your bank account, with an EC or credit card or in cash. If you grant us a direct debit authorization, we will send you your tickets with your invoice. If you do not grant us a direct debit authorization, you will receive an invoice / confirmation of reservation. Your tickets will be dispatched when payment is received. Alternatively, they can be collected from the ticket office in return for payment in cash or by EC/credit card.
Buying tickets online
If you purchase tickets online, your order will be processed as soon as it is placed. Acceptance of the order constitutes an agreement on processing the order. Bayer Arts & Culture delivers the tickets purchased by mail or collection from the ticket office (max. 14 days), at your choice. There is no option to print out tickets yourself (print@home) if you purchase tickets via culture.bayer.com.
Please note the following for online payment: when you leave the Bayer Arts & Culture website (culture.bayer.com), the General Terms & Conditions of the separate provider's website apply. Please note that for security reasons we cannot accept and process written orders (e.g. by email or letter) that contain your full credit card details.
A valid ticket is required for events. Order confirmation or an invoice is not sufficient, unless a different arrangement has explicitly been made with Bayer Arts & Culture.
Exhibitions / openings
Admission to exhibitions, exhibition openings and public guided tours is free. Special tours can be arranged for groups (call 0214 30-41283/-41284).
In accordance with § 312 b Paragraph 3 No. 6 of the German Civil Code (BGB), the regulations on distance selling agreements do not apply for agreements on leisure services. Consequently, there is no two-week right of cancellation for the purchase of tickets.